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Communication Managers’ Association Retirement Benefits Scheme (PO-17462)

Complainant:
Complaint Topic:
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Appeal:

Ombudsman’s Determination

Complaint Summary

Ms N’s complaint against APTL and Phoenix Life concerns the decision to refuse a transfer of her pension.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against Phoenix Life because it is ultimately responsible for Ms N being denied the opportunity to transfer.

 

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NHS Pension Scheme (PO-14525)

Complainant:
Complaint Topic:
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Ombudsman’s Determination

Outcome

Mr N’s complaint against NHS England is upheld. To put matters right, NHS England shall update Mr N’s pension record and pay an award of £1,000 in respect of the serious distress and inconvenience which Mr N has suffered.

Complaint summary

Mr N’s complaint concerns alleged failure to pay pension contributions to NHS BSA. Mr N would like a service statement detailing the contributions that have been paid to date towards his pension.

 

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