Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Trustee is partly upheld.

The Trustee shall pay Mrs N £500 in recognition of:

• its failure to comply with Section 91 of the Pensions Act 1995; and
• the significant distress and inconvenience caused to Mrs N.

Complaint summary

Mrs N disagrees with the decision of the Trustee to recoup an overpayment of £5,243.53.

Mrs Britton complains that NHS Pensions improperly claimed a refund of £14,345.71. The Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against NHS Pensions because Mrs Britton’s pension and lump sum were incorrectly calculated. DETAILED DETERMINATION Material Facts Mrs Brit …

Mr Little has complained that the have failed to inform him of changes to the Scheme’s regulations which affected his ability to continue to make additiona …

The Employer and the Trustees denied Mrs W her right to apply for a pension on ill health grounds whilst she was in active service. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld, in part, against the Employer and the Trustees because payment of Mrs W’s deferred pension ought prop …

The complaint from the Executor of the Estate is that, QM had a duty of care to inform Miss Lawson of the option to commute her benefits at the time she applied for ill health early retirement …

Miss X’s complaint is that SLFOC failed to provide any legal authority to act on behalf of the Scheme trustee and, having done so, failed to properly distribute the death benefit which arose following the death of her partner, Mr H. SLFOC paid the lump sum death benefit to Mr H’s Legal Personal Representatives. The …