Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee and the Administrator is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Trustee shall reconsider its decision whom to distribute death benefits to and pay Mr N £1,000 in respect of his distress and inconvenience. The Administrator is not required to take further action.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I partly agree with Mr N’s complaint against Legal & General, but there is part of the complaint I do not agree with. To put matters right (for the part that is upheld) Legal & General shall pay Mr N £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee and Aon is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld the Trustee shall pay Mr Y £1,000 in recognition of the significant distress and inconvenience which he has suffered in dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr L’s complaint against CMA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) CMA shall pay Mr L £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

1. Miss A’s complaint against Capita, the Scheme administrator, and Wiltshire Police is partly upheld, but there is a part of the complaint I do not agree with.

Ombudsman’s Determination

Outcome

Mrs E’s complaint against NHSBSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHSBSA shall make an award of £1,000 to Mrs E in respect of the serious non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mrs H’s complaint against ASPH and NHS BSA is partly upheld, but there is a part of the complaint I do not agree with.

To put matters right (for the part that is upheld) ASPH shall pay Mrs H £2,000 and NHS BSA shall pay her £500 for the distress and inconvenience caused to her by its mishandling of her case.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Phoenix is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld Phoenix shall pay Mr Y £500 compensation in recognition of the significant distress and inconvenience which he has suffered dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee shall pay Mr D £500 in recognition of the significant distress and inconvenience caused by its handling of his case.

My reasons for reaching this decision are explained in more detail below.