NHS Pension Scheme (PO-21120)
Ombudsman’s Determination
Outcome
Mrs S’ complaint against NHS BSA and the Employer is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Employer shall pay Mrs S £1,000 for causing serious distress and inconvenience. NSH BSA is not required to take further action.
My reasons for reaching this decision are explained in more detail below.