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Complainant:
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Ombudsman’s Determination

Outcome

Mrs S’ complaint against NHS BSA and the Employer is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Employer shall pay Mrs S £1,000 for causing serious distress and inconvenience. NSH BSA is not required to take further action.

My reasons for reaching this decision are explained in more detail below.

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Complainant:
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Ombudsman’s Determination

Outcome

Mr N’s complaint against FL is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) FL shall establish what units the monetary amount would have bought with Mr N’s new provider on 6 July 2015 and compare it to the actual units purchased when the monies were received in Mr N’s account on 3 December 2016. If the resultant amount is lower, this additional amount should be sent to Hartley for further investment.

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National Employment Savings Trust (PO-22225)

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Ombudsman’s Determination

Outcome

Mr D’s complaint against NEST is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, NEST shall pay Mr D £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

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Railways Pension Scheme (PO-21096)

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Ombudsman’s Determination

Outcome

Mrs H’s complaint against the Committee and RPMI is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), the Committee RPMI shall pay Mrs H £1,000 for serious non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H has complained that she has never received payment of a pension she became entitled to on the death of her husband.

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Commando 2012 Pension Scheme (PO-21059)

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Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee and the Administrator is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Trustee shall reconsider its decision whom to distribute death benefits to and pay Mr N £1,000 in respect of his distress and inconvenience. The Administrator is not required to take further action.

My reasons for reaching this decision are explained in more detail below.

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Burlington International Group Pension Scheme (PO-24551)

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Ombudsman’s Determination

Outcome

I partly agree with Mr N’s complaint against Legal & General, but there is part of the complaint I do not agree with. To put matters right (for the part that is upheld) Legal & General shall pay Mr N £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

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Allianz Retirement and Death Benefits Fund (PO-18491)

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Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee and Aon is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld the Trustee shall pay Mr Y £1,000 in recognition of the significant distress and inconvenience which he has suffered in dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

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Principal Civil Service Pension (PO-24017)

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Ombudsman’s Determination

Outcome

Mr L’s complaint against CMA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) CMA shall pay Mr L £500 for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

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Police Pension Scheme (PO-16555)

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Ombudsman’s Determination

Outcome

  1. Miss A’s complaint against Capita, the Scheme administrator, and Wiltshire Police is partly upheld, but there is a part of the complaint I do not agree with.

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