Ombudsman’s Determination

Outcome

Mr D’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. In view of the award already offered by the Trustee I will not make an additional award.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that the Trustee refused to provide him with information and failed to respond to his requests.

Ombudsman’s Determination

Outcome

Mr M’s complaint against Prudential is partly upheld. To put matters right for the part that is upheld, Prudential shall pay Mr M £500 in respect of significant distress and inconvenience caused by poor complaint-handling.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr T’s complaint against Faltec is upheld and to put matters right Faltec shall within 14 days pay to Mr T the refund of contributions due and £500 for the significant distress and inconvenience he has experienced. I do not uphold the complaint against Aegon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that he was auto enrolled into the Scheme without his agreement and Aegon and Faltec have refused to refund his contributions.

Ombudsman’s Determination

Complaint Summary

Mrs K has complained that NHS BSA’s decision to recover an overpayment of Personal Injury Benefit (PIB), which was paid by the Scheme, is unfair.

Ombudsman’s Determination

Complaint Summary

Mr Y complains that the Trustees and Aon, the Scheme administrator, provided him with a series of incorrectly overstated illustrations of the benefits available to him on retirement from the Scheme which he had requested over the years after becoming a deferred pensioner. He says that he had relied upon these erroneous illustrations to his financial detriment by:

Ombudsman’s Determination

Outcome

Mr Y’s complaint is partly upheld and to put matters right, MyCSP shall pay £100 and the Cabinet Office shall pay £400 to Mr Y, for the significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns the loss of his Death Benefit Nomination Forms (DBN), following a transfer of the PCSPS’ administration from another company to MyCSP.

Ombudsman’s Determination

Outcome

Mr N’s complaint against WTW and the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, WTW shall credit Mr N’s self-invested personal pension plan (SIPP) with the net loss he incurred, because of the delay in WTW paying him his retirement benefits.

In addition, the Trustee shall pay M N £2,000, for the severe distress and inconvenience this situation has caused him.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, NHS Pensions shall allow him a further opportunity to appeal and pay him £500 for significant non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that his application for the early payment of his pension on the grounds of ill health has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

Ms E’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP should award Ms E £1,000 in recognition of the serious distress and inconvenience it has caused her.

Ombudsman’s Determination

Outcome

Mrs M’s complaint against CCC is partly upheld and, to put matters right, CCC shall reconsider whether to extend the time limit in which Mrs M may apply for employer shared cost contributions, in accordance with Regulation 16 (16) of the Local Government Pension Scheme Regulations 2013 (the LGPS Regulations).

In addition, CCC shall pay £500 to Mrs M, in recognition of the significant distress and inconvenience it has caused.