Ombudsman’s Determination

Outcome

Mr N’s complaint against WTW and the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, WTW shall credit Mr N’s self-invested personal pension plan (SIPP) with the net loss he incurred, because of the delay in WTW paying him his retirement benefits.

In addition, the Trustee shall pay M N £2,000, for the severe distress and inconvenience this situation has caused him.

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, NHS Pensions shall allow him a further opportunity to appeal and pay him £500 for significant non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that his application for the early payment of his pension on the grounds of ill health has not been considered in a proper manner.

Ombudsman’s Determination

Outcome

Ms E’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP should award Ms E £1,000 in recognition of the serious distress and inconvenience it has caused her.

Ombudsman’s Determination

Outcome

Mrs M’s complaint against CCC is partly upheld and, to put matters right, CCC shall reconsider whether to extend the time limit in which Mrs M may apply for employer shared cost contributions, in accordance with Regulation 16 (16) of the Local Government Pension Scheme Regulations 2013 (the LGPS Regulations).

In addition, CCC shall pay £500 to Mrs M, in recognition of the significant distress and inconvenience it has caused.

Ombudsman’s Determination

Outcome

I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, the Trustee shall pay Mr S £1,000 to recognise the serious distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

Mr S’ complaint against Veterans UK is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, Veterans UK shall pay Mr S £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, NHS BSA shall pay £500 to Mr H, in recognition of the significant distress and inconvenience it has caused.

Ombudsman’s Determination

Outcome

Professor I’s complaint against USS Ltd is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) USS Ltd shall pay Professor I £500 in recognition of the significant distress and inconvenience caused by providing him with incorrect retirement quotations and information relating to his pensionable pay and pensionable service.

Complaint summary

Professor I’s complaints are:

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld, but there is a part that I do not agree with. To put matters right, for the part that is upheld, the JAC shall pay £205.75 to Mr N’s CSPP with Legal & General. JAC shall also pay £500 to Mr N in acknowledgement of the significant distress and inconvenience he has experienced.

Complaint Summary

Mr N’s Complaint is that JAC failed to pay pension contributions to his CSPP between February and October 2017.

Ombudsman’s Determination

Outcome

Mrs S’ complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with.

To put matters right (for the part that is upheld), Aviva shall pay £100 to Mrs S for the loss of interest on the initial contribution of £4,000 and reimburse any non-refundable expenditure that Mrs S has incurred as a result of Aviva’s maladministration.