Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains that Friends Life has:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is unhappy with the way in which Aviva handled his request for a retirement pack. In particular, Mr R says there were numerous delays and communication errors, and he subsequently suffered a relapse in his mental health conditions.

Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I has complained about what he considers to be preferential treatment given to other members of the Scheme and senior managers of Concentric PLC (the Company).

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against the Trustees concerns the erroneous calculation of the Guaranteed Transfer Value (GTV). He contends that he should be entitled to the incorrectly quoted GTV of £882,526.89.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Company or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N says he is entitled to a preserved pension, as he completed five years’ continuous service in the Scheme between March 1975 and July 1980.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by
the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains that he has been unfairly prevented from aggregating his service as a soldier, with his reckonable service as an officer.

Mr Y says that he was not told that he would lose the three years of reckonable service that accrued whilst he was a soldier, when he changed roles.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint concerns Aviva’s decision not to pay him the annuity as a lump sum payment.

Ombudsman’s Determination

Outcome

I do not uphold Mrs A’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A’s complaint concerns Aviva’s decision not to pay her the annuity as a lump sum payment.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Trustees as they have offered a sufficient remedy.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint against the Trustees is about their refusal to pay £5,000 to her, which she says they agreed as part of a settlement of a different complaint.

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L’s complaint against NHS Pensions is about her entitlement to Mental Health Officer (MHO) status under the Scheme.