Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr H’s complaint is that he was provided with conflicting information regarding his Additional Voluntary Contributions (AVC) and the rank which will be used to calculate his Scheme entitlement.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by the Department.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that the Department is attempting to recover an overpayment which occurred due to its mistakes. This is through no fault of his, and he is being penalised for its maladministration. Mr R considers the overpayment should be written off.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint concerns NHS BSA ‘s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in informing her about its decision.

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint concern’s NHS BSA’s decision to decline his application for Permanent Injury Benefits (PIB).

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Miss L’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss L’s complaint is that her incapacity pension (IP) has ceased upon review.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by PAN.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L’s complaint is that the index used for pension increases has changed from the Retail Prices Index (RPI) to the Consumer Prices Index (CPI).

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that NHSBSA has failed to give a proper account of its actions and decisions regarding the distribution of the death in service benefit following the death of his brother. Furthermore, there was maladministration:-

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

There are two parts to Miss R’s complaint:

(i) The first is that around the time of her dismissal, on grounds of capability due to ill health, she was not considered for ill health retirement or made aware of the possibility of ill health retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that her request for trivial commutation was not actioned. She has also complained that she has not received the £14,972.58 she was told she was entitled to.