Ombudsman’s Determination

Outcome

I do not uphold Ms I’s complaint and no further action is required by Bolton at Home or GMPF.

Complaint summary

Ms I has complained that she has not been awarded ill health retirement from active service with effect from February 2005.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that the Fund will not provide all the information he has requested. In particular, information relating to how the Fund is taking the potential risks of climate change into consideration.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Phoenix Life Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that incorrect literature from Phoenix caused him to defer taking retirement benefits to his normal retirement age (NRA) of 60, in November 2018. He expected a higher terminal bonus in lieu of the pension payments that he would have received by retiring earlier.

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by TP.

Complaint summary

Mrs D has complained about the level of partner benefits paid to her from the Scheme following the death of her husband, Mr D, and has said that TP has not counted her late husband’s service from February 1963 to March 1972 for partner pension purposes.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint, and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N complains that NHS BSA provided her with misleading information and refused her request to transfer into the Scheme, on Public Sector Transfer Club (Club) terms.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by the Trustee.

Complaint Summary

Mr A’s complaint is that his Plan entitlement is lower than he was expecting and less than he was promised.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Curtis Banks.

Complaint summary

Mr S has complained that the property assets held in the Plan have been mismanaged by Curtis Banks, which has resulted in a loss of rental income for the Plan.

Ombudsman’s Determination

Outcome

I do not uphold Miss L’s complaint and no further action is required by NEST.

Complaint summary

Miss L has complained about the delay she experienced when she took her benefits.

Miss L has also complained that she is unhappy with how her complaint has been handled. Miss L has said that the stress caused by this complaint has had an adverse effect on her health, causing asthma and panic attacks.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Royal London.

Complaint summary

Ms S has complained about the discretionary decision made in relation to Mr Y’s death benefits under the Scheme. As Ms S was named as the beneficiary, she believes she is entitled to the full amount, as this was to cover any debts left by Mr Y.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the MOD, MyCSP or the Cabinet Office.

Complaint summary

Mr N’s complaint is that he has been refused ill health retirement.