Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by the Trustee.

Complaint summary

Mr K is unhappy that the Trustee has refused to recalculate his cash equivalent transfer value (CETV) on the more generous calculation basis that applied prior to the Fund triggering wind-up.

Ombudsman’s Determination

Outcome

I do not uphold Ms L’s complaint and no further action is required by WYPF.

Complaint Summary

Ms L’s complaint is that WYPF calculated the value of her Scheme pension entitlement incorrectly.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Trustee.

Complaint summary

Mr L is unhappy that the Trustee will not pay his pension benefits from his normal retirement date (NRD) in 2016. Further, he says it was not clear at the time that the option to be paid his benefits from NRD would not be available at a later date.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by UoB.

Complaint Summary

Mrs R complains that UoB refused her application for Ill Health Retirement (IHR).

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Fidelity.

Complaint summary

Mr E’s complaint is that Fidelity refused to allow him to re-invest dividend income into the SIPP when he ceased to be a UK resident, due to cross border regulations.

Fidelity also required him to sell partial shares held in the SIPP, following amendments to its terms and conditions (Terms and Conditions) and to retain the proceeds in cash, instead of re-investing them in the SIPP.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Mercer or the Trustee.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by LFRS.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Dr H’s complaint and no further action is required by the Trustee.

Complaint summary

Dr H has complained about the reduction in his cash equivalent transfer value (CETV) from the quotation provided on 4 May 2017 and the subsequent CETV quotation issued on 4 April 2018.

Deputy Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Complaint summary

Mr L has complained that Fidelity delayed the transfer of the SIPP to A J Bell unnecessarily and that this has resulted in a financial loss.

Summary of the Ombudsman’s decision and reasons

The complaint is not upheld against Fidelity as the transfer request should have been submitted to FundsNetwork. Although Fidelity has provided some conflicting information over the transfer process, I do not find it is sufficient to warrant an award to Mr L.