Mr Adshead, through his accountants – Robertshaw & Myers, claims that James Hay failed to administer properly a net contribution of £10,395 which he had paid to the Scheme on 1 April 1999. He states that as a consequence of James Hay’s failure he has lost …

The Complainant says that in dealing with her family’s claim for pension benefits following the death of her husband the Council’s Pensions Section and its Pensions Administrator in particular treated her with bias; neglect and delay; inattention and arbitrariness; …

Mr Monro asked me to investigate a number of matters relating to his benefits, in particular : His correct entitlement under the Petrolite Plan. As a subsidiary of (a) whether it was possible to a …

Mr Haig considers that he was misled by the information provided for him at the time he transferred from the final salary section of the Plan to the money purchase section. He considers that he was not made aware that bonus payments to the money purchase section were linked to continued employment wit …

Mr Coe states that Friends Provident and Belmont failed to inform him in 1995 that his policy under the Scheme ceased to participate in the with-profits fund when he reached ag …

Mr Johnson complains that the Trustees and the Scheme Manager wrongly reduced his quoted benefits and that he has suffered loss through their maladministration. THE SCHEME The Scheme Manger has referred me to the Scheme Handbook fo …

Mrs Holding is complaining of the failure of Royal in its capacity as both the employer and scheme manager and of the trustees to provide accurate information to her husba …

Mr Harrison complains that WL and Edwards Veeder have failed to provide him with a transfer value. He is claiming to have suffered injustice in the form of financial loss, distress and disappointment as a result. Some of the issues be …

Mrs Kay says that advice given by the Trust about her right to claim retrospective access to the Scheme was inadequate. She says that, in consequence, she has lost her right to submit a claim to the Employment Tribunal. Some of the issues bef …

Mr McKendrick asks me to determine whether Innogy plc have properly complied with a direction made by my predecessor in his Determination of Mr McKendrick’s previous complaint (J00131) Some of the issues before me might be seen as complaints of maladministration while others can …