The Scheme is a Small Self Administered Scheme (SSAS) for which Prudential is the Pensioneer Trustee. The complaint is that Prudential has been charging excessive fees and i …

Mrs Haughton complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She also alleges that the sales representative did not inform her that she could purchase past added years …

Ms Coggin complains of delays by the SYPA in arranging for the transfer of benefits from Legal & General. Ms Coggin considers she has suffered injustice in that she was awarded a lower service credit than she otherwise would have received. Some of the issues before me …

Mr Hedley has complained that AMP Pearl did not properly consider him for an incapacity pension. Some of the issues before me might be seen as complaints of maladministration while others can be seen as disputes of fact or law and indeed, some may be both. I have …

Mr C wanted to transfer his funds from AXA to Scottish Equitable. The necessary forms were received by AXA on 27 May 2003, whereupon AXA cancelled his policies. The bid prices were fixed on the next working day. However, AXA did not issue the transfer value until 13 June 2003. Because of changes to unit pr …

Mr Hall claims that: The BT Trust …

Mrs Morris states that there were significant delays in providing her with an illustration of the benefits available to her on retirement. She says she is not now able to take her full benefits at age 60 and must wait until she is 65. Had the Former Trustees replied promp …

Mr Webb alleges that he did not receive an enhanced pension to which he believed he was entitled on early retirement. Some of the issues before me m …

r White complains that following the reconsideration of his application for injury benefit, CSP did not grant his request. Some of the issues before me might be seen as complaints of maladministration while others can be seen as disputes of fact or …

Mrs Granville complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Granville states that the sales representative said that purchasing past added years (PAY) in the Teachers’ Pe …