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Durham County Council (89931/1)

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Mrs Bell’s complaint against Durham County Council, her former employer and Scheme administering authority, is that they incorrectly calculated her pension benefits and misinformed her in relation to honorarium payments, which Mrs Bell relied on when deciding to retire. The Pensions Ombudsman’s determinatio …

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BAE Systems Pension Scheme AVC (PO-350)

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Mr White’s complaint is that Standard Life’s Pension Sterling One Fund (previously called the Pension Sterling Fund, currently called the Standard Life Money Market Pension Fund – the Fund) was misleadingly promoted as more secure than it was and caused him a f …

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Local Government Pension Scheme (PO-79)

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Essentially, Mrs Burrow’s complaint is that she left her job and retired based on an incorrect retirement quotation. She is seeking compensation for lost pension benefits. …

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Mrs Tuttle complains that she relied (to her detriment) on an incorrect retirement benefit quotation from the Scheme when she decided to retire aged 54. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions because Mrs Tuttle retired early based on the in …

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Innovene Trustees Limited (PO-823)

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Mr Adams complains that the administrators of his pension scheme, for whom Innovene Trustees Limited are responsible, provided him with an incorrect cash equivalent transfer value, as a result of which he suffered loss in relation to his divorce proceedings. The Pensions Ombudsman’s determination and short reasons The complaint …

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Local Government Pension Scheme (PO-357)

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Mr Garrad has complained that the pension he received on retirement is lower than that quoted in his 2010 benefit illustration. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld in part against Kent Probation because they were responsible for p …

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Marks and Spencer Pension Scheme (PO-304)

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Mrs Thew complains that Marks and Spencer Pension Trust Ltd (the Trustee) provided incorrect information about her pension entitlement. She was told that the state pension deduction would not apply to the deferred element of her pension until she reached age 64, only to be told later that it will …

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Local Government Pension Scheme (PO-67)

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Mrs Church’s main complaint against Derbyshire County Council (DCC) and Spire Nursery and Infant School (the School) is the refusal to allow her flexible retirement even though the School had said previously that they had approved this. She also h …

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Bank of Tokyo-Mitsubishi (PO-820)

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Mrs Simmons has complained that she incurred financial loss as a consequence of receiving an incorrect statement of her potential retirement benefits. The Pensions Ombudsman’s …

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Principal Civil Service Pension Scheme (PO-1419)

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Mr Champion complains that MyCSP incorrectly told him he would receive £30,786.06 in respect of his Voluntary Exit from his employment, when he was only entitled to £17,327.50 . The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld be …

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