Mrs Tuttle complains that she relied (to her detriment) on an incorrect retirement benefit quotation from the Scheme when she decided to retire aged 54. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions because Mrs Tuttle retired early based on the in …

Mr Adams complains that the administrators of his pension scheme, for whom Innovene Trustees Limited are responsible, provided him with an incorrect cash equivalent transfer value, as a result of which he suffered loss in relation to his divorce proceedings. The Pensions Ombudsman’s determination and short reasons The complaint …

Mr Garrad has complained that the pension he received on retirement is lower than that quoted in his 2010 benefit illustration. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld in part against Kent Probation because they were responsible for p …

Mrs Thew complains that Marks and Spencer Pension Trust Ltd (the Trustee) provided incorrect information about her pension entitlement. She was told that the state pension deduction would not apply to the deferred element of her pension until she reached age 64, only to be told later that it will …

Mrs Church’s main complaint against Derbyshire County Council (DCC) and Spire Nursery and Infant School (the School) is the refusal to allow her flexible retirement even though the School had said previously that they had approved this. She also h …

Mrs Simmons has complained that she incurred financial loss as a consequence of receiving an incorrect statement of her potential retirement benefits. The Pensions Ombudsman’s …

Mr Champion complains that MyCSP incorrectly told him he would receive £30,786.06 in respect of his Voluntary Exit from his employment, when he was only entitled to £17,327.50 . The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld be …

Mr Brett’s complaint against Mercer, the administrators of the Scheme, is that his pension benefits were calculated incorrectly and there was a delay in the payment of his lump sum and pension. He says that the delay in the payment of his lump sum in turn delayed investments that he planned to make causin …

Mr Sherchan has complained about the level of benefits he is receiving under the AFPS 75. He has also complained about the information he was given prior to making his decision to transfer to the AFPS. The Deputy Pensions Ombudsman’s determination and shor …

Dr Antrum complains that he relied on incorrect information provided by the trustees when he decided to retire early. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against the trustees, as on the balance of probabilities Dr A …