Mr Payne’s complaint centres on the provision of an incorrect estimate of his early retirement benefits, which Mr Payne says he relied on in deciding to leave his job. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against …

Mr Ibberson has complained about receiving a pension forecast which overstated his entitlement. The Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld because Mr Ibberson has suffered some distress and inconvenience. DETAILED DETERM …

Mr Z complains that: the pension he was entitled to at age 63 should have been higher than the pension set out in the retirement options letter (the Options Letter) he received shortly before reaching age 63, because when he ceased to be employed by the company in 1986, the Certificate of De …

Ms Clough’s complaint is about the provision of inaccurate, misleading and delayed information relating to her retirement benefits which led to her to accept voluntary redundancy, which she would not otherwise have done. The D …

Mr Sumberg says that he based his decision to retire on insufficient and inaccurate information concerning the value of his pension. Mr Sumberg asserts that it was unreasonable to expect him to be aware of his reduced pension entitlement on the basis of the information provided. The Deputy P …

Mr Linwood complains that he was misinformed by NHS Pensions in its literature about applying for ill health retirement and that, when he made an ill health application, this was unnecessarily delayed. He says that the benefits arising from his AVCs were reduced in consequence. The Pensions Ombudsman’s determination …

Mrs Robbins made the decision to retire seven months before her normal retirement age (NRA) based on an incorrect quote from the Administrators. The Scheme subsequently discovered that her pension and pension commencement lump …

Mrs Bell’s complaint against Durham County Council, her former employer and Scheme administering authority, is that they incorrectly calculated her pension benefits and misinformed her in relation to honorarium payments, which Mrs Bell relied on when deciding to retire. The Pensions Ombudsman’s determinatio …

Mr White’s complaint is that Standard Life’s Pension Sterling One Fund (previously called the Pension Sterling Fund, currently called the Standard Life Money Market Pension Fund – the Fund) was misleadingly promoted as more secure than it was and caused him a f …

Essentially, Mrs Burrow’s complaint is that she left her job and retired based on an incorrect retirement quotation. She is seeking compensation for lost pension benefits. …