Mr Galley has complained that Balfour Beatty plc (the Company) in its capacity as the Scheme’s in house administrator, incorrectly advised him that if he delayed drawing his pension after age 60 a late retirement factor would be applied between 60 and 65. The Pensions Ombudsman’s determination and short reasons The …

Mrs Collins complains that NHSBSA, the administrator of the Scheme, allegedly supplied her with an incorrect early retirement quotation in December 2007 showing considerably overstated benefits as at 24 July 2009, her 60th birthday, which she relied upon to her financial detriment by leaving NHS em …

Mrs McNicholas complains that Scottish Widows, the administrator of the Scheme, transferred an incorrect payment, which it is now seeking to recover from her. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Scottish Widows because it provided i …

Mr Payne’s complaint centres on the provision of an incorrect estimate of his early retirement benefits, which Mr Payne says he relied on in deciding to leave his job. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against …

Mr Ibberson has complained about receiving a pension forecast which overstated his entitlement. The Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld because Mr Ibberson has suffered some distress and inconvenience. DETAILED DETERM …

Mr Z complains that: the pension he was entitled to at age 63 should have been higher than the pension set out in the retirement options letter (the Options Letter) he received shortly before reaching age 63, because when he ceased to be employed by the company in 1986, the Certificate of De …

Ms Clough’s complaint is about the provision of inaccurate, misleading and delayed information relating to her retirement benefits which led to her to accept voluntary redundancy, which she would not otherwise have done. The D …

Mr Sumberg says that he based his decision to retire on insufficient and inaccurate information concerning the value of his pension. Mr Sumberg asserts that it was unreasonable to expect him to be aware of his reduced pension entitlement on the basis of the information provided. The Deputy P …

Mr Linwood complains that he was misinformed by NHS Pensions in its literature about applying for ill health retirement and that, when he made an ill health application, this was unnecessarily delayed. He says that the benefits arising from his AVCs were reduced in consequence. The Pensions Ombudsman’s determination …

Mrs Robbins made the decision to retire seven months before her normal retirement age (NRA) based on an incorrect quote from the Administrators. The Scheme subsequently discovered that her pension and pension commencement lump …