Mr Brett’s complaint against Mercer, the administrators of the Scheme, is that his pension benefits were calculated incorrectly and there was a delay in the payment of his lump sum and pension. He says that the delay in the payment of his lump sum in turn delayed investments that he planned to make causin …

Mr Sherchan has complained about the level of benefits he is receiving under the AFPS 75. He has also complained about the information he was given prior to making his decision to transfer to the AFPS. The Deputy Pensions Ombudsman’s determination and shor …

Dr Antrum complains that he relied on incorrect information provided by the trustees when he decided to retire early. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against the trustees, as on the balance of probabilities Dr A …

Mr Scott has complained that both the Trustees and MGP gave him information that was incorrect, misleading and misrepresented his benefit entitlemen …

The Applicants complain that Standard Life led them to believe that a pension contract was assigned to them, but has told them that it cannot be so assigned. They believe either that they are entitled to be the beneficiaries of the policy or, if not, that they should receive redress for bei …

Dr Chang complains against NHS Pensions, and against his employer, St. George’s Healthcare NHS Trust (the Employer) that he was provided with incorrect retirement quotations and has in consequence suffered both financial and non-financial injustice. The Deputy Pensions Ombudsman’s de …

Mrs Cunard complains that she was provided with several incorrect benefit quotations by NHS Pensions, which made a series of mistakes in relation to her benefit entitlement. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions, though in respect o …

Ms Manchershaw’s complaint is that NHS Pensions provided an incorrect estimate of her pension benefits which she relied on in deciding to retire. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions because, on the balance of probability, Ms Manchershaw’s decision to retire rested on …

Mrs Parker complains that Marks and Spencer Trustee Ltd (the Trustee) is taking the state pension deduction from her pension in 2012 even though she did not receive her state pension until 2013. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partly uphe …

Mrs Venables complains that the Trustee of the Scheme failed to make her aware that a deduction would be applied to her pension when she reached the state retirement age. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Marks and Spencer Pension …