Ombudsman’s Determination

Outcome

The complaint should be upheld against NHS PSL because of NHS PSL’s maladministration in failing to expedite Mrs S’ application for an ill-health retirement pension, preventing that application from being received by the Secretary of State before 1 April 2015 (the Deadline).

The reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by BGSW CRC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is challenging the reason given by BGSW CRC for leaving his employment and the consequence of the refusal for ill health pension benefits (IHPB) as an active member following that decision.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by NHS BSA or LCHS.

Ombudsman’s Determination

Outcome

Mr I’s complaint is upheld and to put matters right the Council shall consider backdating Mr I’s ill health retirement pension (IHRP) to May 2011.

The Council shall also pay Mr I £1,000 for the serious distress and inconvenience caused by its actions when dealing with his IHRP application.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr I’s complaint against the Council is twofold: –

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by HMRC or MyCSP.

Complaint summary

Mr S’ complaint concerns the date his employment was terminated on the grounds of ill health. He believes that his ill health retirement pension (IHRP) should be backdated to at least January 2015, following the original occupational health (OH) assessment.

Ombudsman’s Determination

Outcome

I do not uphold Ms G’s complaint and no further action is required by NHS Pensions.

Complaint summary

Ms G has complained that her eligibility for ill health retirement from active service has not been assessed in a proper manner.

Ombudsman’s Determination

Outcome

I do not uphold Ms I’s complaint and no further action is required by Bolton at Home or GMPF.

Complaint summary

Ms I has complained that she has not been awarded ill health retirement from active service with effect from February 2005.

Ombudsman’s Determination

Outcome

Mrs Y’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA shall pay Mrs Y £500 for the significant distress and inconvenience caused to her by its mishandling of her case.

Complaint summary

Mrs Y’s complaint concerns NHS BSA’s decision to refuse her application for ill health early retirement (IHER) as an active Scheme member and its delay in dealing with her application.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the MOD, MyCSP or the Cabinet Office.

Complaint summary

Mr N’s complaint is that he has been refused ill health retirement.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by UoB.

Complaint Summary

Mrs R complains that UoB refused her application for Ill Health Retirement (IHR).