Ombudsman’s Determination

Outcome

Mr M’s complaint against the University is partly upheld. To put matters right, for the part that is upheld, the University shall pay Mr M £1,000 for his serious distress and inconvenience. Mr M’s complaint against the Council is not upheld.

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Hampshire.

Complaint summary

Mr L has complained that Hampshire has declined to backdate the payment of his deferred benefits to August 2010.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by SPPA.

Complaint summary

Mrs E has complained that she has not been awarded an Upper Tier ill health retirement pension.

Ombudsman’s Determination

Complaint Summary

Mr S’ complaint is that he has been incorrectly refused the early release of his deferred pension on the grounds of ill health.

Summary of the Ombudsman’s Determination and reasons

The complaint is upheld against MAG because it turned down Mr S’ application for the early release of his deferred pension on grounds of ill health without necessary information. Its decision was therefore not properly made.