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NHS Pension Scheme (PO-19443)

Complainant:
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Respondent:
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Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right NHS Pensions shall review its decision on Mr N’s application for early payment of his deferred benefits (EPDB) under regulation L1(3)(b). It shall also pay Mr N £500 for distress and inconvenience.

Complaint summary

Mr N’s complaint is that his application for EPDB on the grounds of ill health has not been considered properly.

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Local Government Pension Scheme (PO-24573)

Complainant:
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Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld and to put matters right SFRS shall reconsider Mrs Y’s application for an ill health retirement pension (IHRP).

Complaint summary

Mrs Y’s complaint concerns SFRS’ decision not to award her an IHRP from active status.

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NHS Superannuation Scheme (Scotland) (PO-28346)

Complainant:
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Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by SPPA.

Complaint summary

Mrs S’ complaint against SPPA concerns its decision not to award her an ill health early retirement pension (IHER).

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Teachers’ Pensions Scheme (PO-25572)

Complainant:
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Ombudsman’s Determination

Outcome

Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP shall pay Mr S £1,000 in recognition of the serious distress and inconvenience he has suffered.

Complaint summary

Mr S’ complaint against TP is that the ill health pension he is receiving is incorrect.

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The Robert Horne Group Pension Scheme (PO-18939)

Complainant:
Complaint Topic:
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Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by the Trustee or Barnett Waddingham.

Complaint summary

Mr T has complained that he was not paid his Scheme benefits early on the grounds of ill health, despite having applied for them on this basis. He has complained that, as a result, his pension was reduced when the Scheme entered the Pension Protection Fund (PPF) Assessment Period. Mr T has also complained that his pension has not been increased for two years.

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Armed Forces Pension Scheme 2015 (PO-26433)

Complainant:
Complaint Topic:
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Respondent:
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Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Veterans UK .

Complaint summary

Mr N has disputed the level of ill health retirement benefits awarded to him under the Scheme.

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BT Pension Scheme (CAS-29766-K3N5)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
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Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Trustee.

Complaint summary

Mr L’s complaint against the Trustee is that he has not been awarded an ill health retirement pension (IHRP) from the Scheme. Mr L believes that he should have been offered a cooling off period by the Scheme’s administrator (the Administrator) after his pension benefits were crystallised in October 2018, in which he subsequently could have applied for an IHRP.

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Armed Forces Pension Scheme 2005 (PO-27560)

Complainant:
Complaint Topic:
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Outcome:
Respondent:
Type:
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Veterans UK.

Complaint summary

Mr S has complained that his eligibility for ill health retirement benefits has not been assessed properly. He is of the view that he meets the eligibility criteria for Tier 2 benefits.

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NHS Pension Scheme (PO-28525)

Complainant:
Complaint Topic:
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Ombudsman’s Determination

Outcome

I do not uphold Ms E’s complaint and no further action is required by SPPA.

Complaint summary

Ms E has complained that her application for ill health retirement has been declined.

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Local Government Pension Scheme (PO-26603)

Complainant:
Complaint Topic:
Ref:
Outcome:
Respondent:
Type:
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NILGOSC.

Complaint summary

Mrs N’s complaint against NILGOSC concerns its decision to award her Tier 2 ill health retirement pension (IHRP) benefits. She believes she should have been awarded Tier 1.

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