Ombudsman’s Determination

Ombudsman’s Determination

Outcome

Mrs Ravenscroft has complained that Teachers’ Pensions and the DCSF: failed to advise her of legislative changes; misinterpreted the Scheme rules; provided incorrect or insufficient information; failed to update their …

Mr Little has complained that the have failed to inform him of changes to the Scheme’s regulations which affected his ability to continue to make additiona …

Mr Perry says that the Trustees: failed to contact him with details of his benefits prior to his Normal Retirement Age (NRA) failed to inform …

Mr Lee says he was not given the correct information about the benefits he would receive on retirement. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against NHS Pensions because the information provided was correct and even though not all of it …

Dr Clough says: that she was not told at the point that ill health early retirement was being discussed ( or earlier) that she could still, 11 years after joining the Scheme, transfer her preserved entitlement from th …

Mrs Squires considers that she should be entitled to an unreduced pension from the age of 60. She says that she was not informed the retirement age had increased to 65. The Deputy Pensions Ombudsman’s determination and short reasons The compl …

Miss I complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. She alleges that the sales representative did not explain the alternative option of purchasing past added ye …

Essentially, Mr Richards’ complaint is that AVIVA: failed to fully comply with his instructions given on 19 June 2008 to switch all the investments held in both the “pre-retirement” and “post-retirement” pension portfolios of the Plan into the Cash fund; having paid the maximum tax free cash lump sum of £12,258 from …