Essentially, Mr Richards’ complaint is that AVIVA: failed to fully comply with his instructions given on 19 June 2008 to switch all the investments held in both the “pre-retirement” and “post-retirement” pension portfolios of the Plan into the Cash fund; having paid the maximum tax free cash lump sum of £12,258 from …

Mrs Crosby complains that Windsor Life did not provide her with a retirement quotation on a timely basis before her Selected Retirement Date (SRD) of 25 August 2008, her 60th birthday. As a consequence of this failure, she says that she has n …

Mr Lloyd has complained that as a result of his instructions not being followed, his pension transfer was processed too soon and as a consequence the available fund value was reduced. The Pensions Ombudsman’s determination and short reasons The complaint should be up …

Mr Thomas complains that AXA, the managers of the Scheme, are paying him a reduced pension when he did not authorise them to do so. He only authorised AXA to pay his benefits in a one off lump sum. AXA has explained that it is not possible to pay Mr Thomas his pensio …

Mr Dias-Jayasinha claims that Prudential’s failure to contact him before his 75th birthday led to him missing out on taking the 25% tax free cash sum from one of his personal pension policies under the Scheme. His wife is representing him in this matter. The Pensions Ombudsman’s determination and short reasons The c …

Mr Atkinson-Zahm complains that. HMRC. and. CSP. in their capacity as PCSPS administrator and manager respectively did not bring properly to his attention that he would not be entitled to receive a full refund of his Widow’s Pension Scheme (WPS) con …

Mr Jones complains about: delay caused by both Aegon (a brand name of Scottish Equitable plc) and Mercer in providing him with the necessary information to decide on his benefits; and the way his complaint was dealt with. The Pensions Ombudsm …

Mr Hickling is complaining that: Standard Life delayed processing his switch instructions from Pooled Property Fund to Sterling One fund, and; the online valuation on the Standard Life website provided an incorrect value which caused Mr Hickling to delay making the s …

Mr May’s complaint is that Prudential switched his Plan’s unit holding into a Cash Fund in March 2009 without his agreement. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Prudential because th …

Dr Karmarkar says: Standard Life failed to follow his instructions to invest part of his AVCs in the Sterling One Fund in the lead up to his retirement; Standard Life failed to provide JLT with the fund value; and Sta …