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The Stena UK 2016 Retirement Benefits Scheme (PO-21046)

Complainant: Mr R
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-21046
Outcome: Partly upheld
Respondent: JLT Benefit Solutions Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr R’s complaint against JLT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) JLT should make an award to Mr R in respect of the non-financial injustice caused to him.

Complaint summary

Mr R complains that:

JLT contributed to the delays in him taking court action to amend an earmarking order.

JLT delayed acting on his request to draw his pension, causing the value of his pension to fluctuate.

View determination

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