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MAN UK Group Pension Scheme (PO-24875)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-24875
Outcome: Not upheld
Respondent: Trustee of the MAN UK Group Pension Scheme
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint Summary

Mr N complained that when he was sent his retirement options, he was not provided with a transfer value illustration. Mr N considers that the absence of this information meant he was unable to make an informed decision when he selected his retirement benefits. Mr N said, had he known the transfer value amount, he would have transferred to another pension arrangement and received a higher lump sum.

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