Scottish Widows Group Personal Pension Plan (PO-25138)
Ombudsman’s Determination
Outcome
Mr N’s complaint is upheld and, to put matters right, BSSL shall comply with the Directions set out in paragraphs 22 to 23 below.
Complaint summary
Mr N complains that pension contributions have not been paid into his Plan. He would like a reconciliation of the Plan to be carried out so that its value reflects the value it would have been, had the contributions been paid and allocated on time.
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