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Teachers’ Pension Scheme (PO-22088)

Complainant: Mrs Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-22088
Outcome: Partly upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs Y’s complaint against TP is party upheld. To put matters right, TP shall pay £500 for the distress and inconvenience caused.

Complaint summary

Mrs Y has complained about the time taken for TP to calculate her pension accurately. Mrs Y has also said:-

· She was not informed until late in the process that she could have claimed her pension while the discrepancies on her pension records were being investigated.

· She was caused “stress” by the loss of income over a ten-month period.

· TP should have been assisting her in a successful early outcome.

· TP did not reply to her queries, or when it did reply it was not within reasonable time scales.

· Her time was wasted in protracted and often fruitless telephone calls to TP, her Employer and the Local Authority, trying to rectify the administrative errors.

· The bulk of her complaint was not addressed in the Internal Dispute Resolution Procedure (IDRP).

View determination

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  • Local Government Pension Scheme (CAS-34932-F0D2)
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    Respondent: London Borough of Barnet
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