Teachers’ Pension Scheme (PO-22088)
Ombudsman’s Determination
Outcome
Mrs Y’s complaint against TP is party upheld. To put matters right, TP shall pay £500 for the distress and inconvenience caused.
Complaint summary
Mrs Y has complained about the time taken for TP to calculate her pension accurately. Mrs Y has also said:-
· She was not informed until late in the process that she could have claimed her pension while the discrepancies on her pension records were being investigated.
· She was caused “stress” by the loss of income over a ten-month period.
· TP should have been assisting her in a successful early outcome.
· TP did not reply to her queries, or when it did reply it was not within reasonable time scales.
· Her time was wasted in protracted and often fruitless telephone calls to TP, her Employer and the Local Authority, trying to rectify the administrative errors.
· The bulk of her complaint was not addressed in the Internal Dispute Resolution Procedure (IDRP).
View determination
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