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RMJM & Partners Retirement Benefits and Life Insurance Scheme (PO-25364)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-25364
Outcome: Upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and to put matters right, Aviva shall pay Mr L £1,000 in addition to the £400 which Aviva says that it has paid Mr L for the severe distress and inconvenience he has been caused. Aviva shall also provide Mr L with a correct Retirement Benefits Schedule.

Complaint summary

Mr L has complained that Aviva delayed paying his pension from the Scheme from July 2017 until April 2019. He considers that he has not been adequately compensated for the delay.

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