Skip to main content

RMJM & Partners Retirement Benefits and Life Insurance Scheme (PO-25364)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-25364
Outcome: Upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and to put matters right, Aviva shall pay Mr L £1,000 in addition to the £400 which Aviva says that it has paid Mr L for the severe distress and inconvenience he has been caused. Aviva shall also provide Mr L with a correct Retirement Benefits Schedule.

Complaint summary

Mr L has complained that Aviva delayed paying his pension from the Scheme from July 2017 until April 2019. He considers that he has not been adequately compensated for the delay.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-41310-M3X4)

    Complainant: Mrs N
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-41310-M3X4
    Date:
  • HSBC Bank (UK) Pension Scheme (CAS-29124-X2X6 & CAS-29296-P7B7)

    Complainant: Mr D and Mr R
    Respondent: HSBC UK Bank plc
    HSBC Bank Pension Trust (UK) Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-29124-X2X6 & CAS-29296-P7B7
    Date: