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RMJM & Partners Retirement Benefits and Life Insurance Scheme (PO-25364)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-25364
Outcome: Upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr L’s complaint is upheld and to put matters right, Aviva shall pay Mr L £1,000 in addition to the £400 which Aviva says that it has paid Mr L for the severe distress and inconvenience he has been caused. Aviva shall also provide Mr L with a correct Retirement Benefits Schedule.

Complaint summary

Mr L has complained that Aviva delayed paying his pension from the Scheme from July 2017 until April 2019. He considers that he has not been adequately compensated for the delay.

View determination


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