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The NHS Pension Scheme (PO-26274)

Complainant: Mrs N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-26274
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs N has complained that NHS BSA has miscalculated her pension in respect of her part-time working since 2015. This has resulted in the loss of approximately 15% of her pension. The complaint is that the scheme was maladministered resulting in the calculation of her pension not being in accordance with documents available and received.

View determination

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