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Scottish Widows Group Personal Pension Plan (PO-25138)

Complainant: Mr N
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-25138
Outcome: Upheld
Respondent: Border Steelwork Structures Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, BSSL shall comply with the Directions set out in paragraphs 22 to 23 below.

Complaint summary

Mr N complains that pension contributions have not been paid into his Plan. He would like a reconciliation of the Plan to be carried out so that its value reflects the value it would have been, had the contributions been paid and allocated on time.

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