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Transparency May 19
Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).
Financial Assistance Scheme: interested parties form
If you want to participate in a FAS appeal you must apply to become a party to the complaint.
Pension Protection Fund form
We can look at referrals of reviewable matters and complaints about maladministration causing injustice.
Determination by the Ombudsman factsheet
Find out more about Determinations, including complying with the directions and appealing against a Determination
Corporate plan 2019-2022
Our Corporate Plans outline our strategic direction for the next three years along with our priorities for the coming year.
TPO Annual Report 2018-2019
Our Annual Reports look at what we have achieved over the previous year and includes performance data and summaries of investigations we have carried out over the year.
Redress for non-financial injustice
Commonly referred to as ‘distress and inconvenience’ awards, read about the five categories of awards and the fixed amounts for each.
Signposting to The Pensions Ombudsman
Find wording you can use on your website and elsewhere to signpost customers to The Pensions Ombudsman.
Welsh Language Scheme
Find out more about our policies and partnership agreements with other organisations.
Where to go for help with your pension complaint
Find out if you should raise your pension complaint with The Pensions Ombudsman or the Financial Ombudsman Service.
Framework Document between DWP and TPO
Drawn up by DWP in consultation with TPO, this document sets out the broad framework within which TPO will operate.
Signposting to TPO and TPAS
Following the transfer of dispute resolution from TPAS to TPO in March 2018, this letter from DWP and TPR clarifies signposting provisions.
Memorandum of Understanding with the Financial Ombudsman Service
This memorandum deals with the handling of complaints and disputes where there is a potential overlap of jurisdiction.
Information sharing between TPR and TPO
This agreement outlines how The Pensions Regulator and The Pensions Ombudsman will share information.
Corporate Plan 2008
Our Corporate Plans outline our strategic direction for the next three years along with our priorities for the coming year.
Corporate Plan 2009
Our Corporate Plans outline our strategic direction for the next three years along with our priorities for the coming year.