Search results for [current-page:query:keys]

Standard Life Staff Pension Scheme (CAS-83244-M3K3)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint, a

Standard Life Flexible Retirement Plan (CAS-49861-X5J5)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, a

Teachers' Pension Scheme (CAS-37350-K2Y4)

Ombudsman’s Determination

Outcome

1. Mrs N’s complaint against TP

Smart Pension Master Trust (CAS-114171-Z6V8)

Ombudsman’s Determination

Outcome

NEST Pension Scheme (CAS-116534-M8Y1)

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and, to put matters

NEST (CAS-116193-C2R5)

Ombudsman’s Determination

Outcome

Mr Z’s complaint is upheld and, to p

The Smart Pension Master Trust (CAS-94367-H8S2)

Ombudsman’s Determination

Outcome

Ms H’s complaint is upheld and, to p

Hewlett-Packard Limited Retirement Benefits Plan: Digital Section (CAS-74325-Z1Q4)

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, an

Westerby Private Pension (CAS-57893-P0C6)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and

Deloitte UK Pension Scheme , formerly known as the Deloitte & Touche UK Pension Scheme (D&TUKPS) (CAS-38437-Z8J7)

Ombudsman’s Determination

Outcome 

The complaint should not be upheld against the

TPO sets out its position on trustees’ obligations when considering a member’s request to exercise a pre-2021 statutory transfer right from an occupational pension scheme.

The Pensions Ombudsman (TPO) has published a Determination concerning a pension scheme member (Mr D) who transferred from the British Steel Pension Scheme (the Scheme) to a small self-administered pension scheme in 2014. Mr D complained, some years later, that although this was in accordance with his wishes at the time, the transferring trustee (the Trustee) failed to carry out sufficient due diligence to check for scam warning signs, and then communicate the presence of those warning signs to him.  As a result, Mr D claimed he had lost valuable retirement benefits.

The British Steel Pension Scheme (CAS-81940-Z2S8)

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and

Register of Interests 2025/26

The register of interests outlines the relevant external interests that each of our Ombudsmen Operational Executive and Corporate Board members hold.

NHS Pension Scheme (CAS-71748-K5M5)

Ombudsman’s Determination

Outcome

NEST (CAS-104310-K7B8)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y's compla

Royal London Annuity (CAS-74345-R3Y7)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and