Mr Brunning has complained that, in pursuing his complaint about a review of his injury benefit the West Yorkshire Police Authority (WYPA” will not: award any compensation in respect of his distress and inconvenience, or reimburse him for his legal fees and other associated costs incurred. The Deput …

Subject

The three applicants complain about the administration of the Scheme by the respondent Trustees, in regard to nine specific issues, listed in this determination.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be partially upheld against Mrs Barrett and the Second Respondent, because:

Subject

Mr Hinge’s complaint, which is against Phoenix Life, is that over the period 2010 to 2013:

Subject

Ms Goulding has complained that her eligibility for ill health retirement was not properly considered when her employment was terminated.

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld in part against Barnsley because they failed to consider Ms Goulding’s eligibility for ill health retirement in an appropriate manner.

Subject

Mrs McQuade complains that her pension was reduced for early payment, and delays caused her financial loss.

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld in part against Faceo FM UK Limited, because its delay in responding to Mrs McQuade’s complaint caused her distress and inconvenience.

Subject

Mr Squire complains that the Trustees and Administrator provided him with incorrect information over a period of 13 years regarding his entitlement from his deferred benefits. He says he based certain decisions on this misinformation.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against the Administrator because they provided information which they ought to have known was incorrect to Mr Squire causing him distress and inconvenience. The complaints against the Trustees cannot be upheld.

Subject

Mrs Counsell complains that the Trustee has applied the state benefit deduction from age 60, even though she will not receive her state pension until age 65.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be partly upheld against the Trustee because even though it applied the state pension deduction at the correct age, it provided inaccurate and misleading information about her entitlement.

Subject

Mrs Jenkins’ complaint which is against DoH and McKesson, as employer and administrator of the Scheme, respectively, is that they failed to advise her that an estimate of her retirement benefits which was given to her in September 2011 was incorrect.

Subject

Captain N complains that MNOPF Trustees Ltd (the Trustees) supplied him with an incorrect early retirement quotation in October 2011 showing considerably overstated benefits as at 6 April 2013 which he relied upon to his financial detriment.

Subject

Dr Levinson has complained about the change to the method and late retirement factors used to calculate his late retirement pension and that he was not informed of the change before or after it occurred.