GKN Group Pension Scheme 2012 (PO-20080)
Ombudsman’s Determination
Outcome
Miss D’s complaint against GKN and the Trustee is upheld. GKN shall make its distribution decision afresh and pay Miss D £1,000 for serious non-financial injustice.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss D has complained that GKN and/or the Trustee have failed to make a decision concerning the distribution of a lump sum death benefit in a proper manner.