Ombudsman’s Determination

Outcome

Ombudsman's Determination

Outcome

I do not uphold this complaint and no further action is required by Aegon.

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Trustee.

Complaint summary

Mrs R has complained that the Trustee failed to inform her of its decision not to pay annual increases on the pre-1988 element of her Guaranteed Minimum Pension (GMP). She said that, as a result, she has been unable to make alternative arrangements for her retirement.

Mrs R would like the pre-1988 element of her GMP to receive the same annual increases as the pre-1997 element of her GMP.

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by GMPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S complains that she is unable to take her pension benefits as a taxable lump sum (trivial commutation lump sum) because the value of her pension benefits exceeds the £30,000 limit (the upper limit) set by Her Majesty’s Revenue and Customs (HMRC).

Mrs Ioannou says that Aviva failed to make the appropriate checks to ensure that the benefits under the Plan were paid to her father and that as a consequence his estate was reduced on his death. The Pensions Ombudsman’s determination and short reasons The complaint …

Mrs Sampson complained that Prudential delayed and made errors in connection with securing her pension benefits. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Prudential because there were delays and errors in respect …

Mr Coleridge returned an application for a Hornbuckle Mitchell Flexible Income Pension Plan (FIPP) After receiving the tax free cash lump sum, there was a delay before Hornbuckle Mitchell offered an annuity. When they did it was not in line with what Mr Coleridge was expecting. Mr Coleridge …

Mr Waggott has complained of negligence, maladministration and collusion by the Trustee and Hymans Robertson in the period 2002-2006 leading to the underfunding of the BG Scheme and ultimately resulting in a compromis …

Ms Lunney complains that alleged delays on the part of the Scheme Trustees and NIPSA, her former employer, in considering and processing her ill health early retirement application has caused her financial hardship. S …

Mrs Davis’ complaint against Windsor Life concerns its handling of an order by the Court on her divorce assigning 100% of the value of her husband’s (Mr Davis) policy under the Plan. Specifically, she complains that: having received details of the pension share, Wind …