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Safeway Pension Scheme (79177/1)

Mr Callaway complains that Safeway and the Trustee have refused to augment his pension as he had requested. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against Safeway or the Trustee because the …

JR Dalziel (Castings) Ltd Retirement Benefits Scheme (80037/3)

Mr Thomas complains that AXA, the managers of the Scheme, are paying him a reduced pension when he did not authorise them to do so. He only authorised AXA to pay his benefits in a one off lump sum. AXA has explained that it is not possible to pay Mr Thomas his pensio …

Scottish Teachers’ Superannuation Scheme (80479/1)

Mrs Wright has complained that, The Council and the Prudential are responsible for a delay in the payment of her last additional voluntary contribution (AVC) into the Scheme, and The Council and the Prudential …

Yell Pension Scheme (73141/3)

Mrs X’s complaint is that Yell and the Trustees have not complied with the directions contained in the Determination of the previous Deputy Ombudsman in relation to her complaint (the 2009 Determination) because they: failed to explain how Yell could reasonably have …

Teachers’ Pension Scheme (78552/2)

Mrs Henderson says that she was given incorrect advice prior to leaving service to the effect that she could still apply for an ill health early retirement pension under the Scheme up to six months after leaving service, even if she were in r …

Police Pension Scheme (74315/3)

Mr Lambden has complained that his service was overstated and so he believed he could draw his pension at age 50.

Local Government Pension Scheme (79435/1)

Mrs A says that the Council, as Scheme Manager, and Serco (formerly ITNET) (as Administrator) incorrectly informed her in 2005 that her LGPS benefits accrued prior to 1 April 2001 had been transferred to the East Sussex Pension Fund and subse …

Civil Service Compensation Scheme (80333/1)

Mr Johnson has complained that the compensation he received when he was made redundant was reduced because he was within three years of his normal retirement age. He argues that this is in breach of age equality legislation. The Deputy Pensions Ombudsman’s determinat …

NHS Injury Benefit Scheme (79017/2)

Mr Schott says that NHS Business Services Authority incorrectly refused to grant him Permanent Injury Benefit (PIB) They also failed to advise him of the existence of the Injury Benefit scheme when he retired in 1994.

Bausch & Lomb UK Pension Scheme (the UK Plan) (81619/1)

Mr O’Reilly has complained about his UK Plan benefits not including a spouse’s pension. He contends that a promise that he should be no worse off on moving from the Republic of Ireland to the UK means he should benefit from subsequent improvements made to the Irish P …

NHS Pension Scheme (77305/2)

Miss Brownlow was overpaid as a result of being re-employed whilst receiving pension. She says she was unaware that she was being overpaid and assumed because her employers had notified Paymaster of her earning details that she was entitled to the pension she was receiving.

Prudential Personal Pension (75076/1)

Mrs Sampson complained that Prudential delayed and made errors in connection with securing her pension benefits. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Prudential because there were delays and errors in respect …

L&F Jones Holdings LTD Retirement and Death Benefits Scheme (the Friends Providents CIMP)and L&F Jones Holdings Group Endowment Assurance Scheme (the Pearl CIMP) (72771/5)

Mr Jones alleges that Alexander Forbes, in …