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Principal Civil Service Pension Scheme (PO-18973)
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’ complaint and no further action is required by DWP, MyCSP or the Cabinet Office.
My reasons for reaching this decision are explained in more detail below.
Principal Civil Service Pension (PO-24017)
Ombudsman’s Determination
Outcome
Mr L’s complaint against CMA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) CMA shall pay Mr L £500 for the significant distress and inconvenience caused.
Local Government Pension Scheme (PO-21634)
Ombudsman’s Determination
Outcome
I do not uphold Mrs E’s complaint and no further action is required by the Council.
My reasons for reaching this decision are explained in more detail below.
Namulas SIPP (PO-11717)
Ombudsman’s Determination
Complaint Summary
Mr M has complained that Namulas:-
Allianz Retirement and Death Benefits Fund (PO-18491)
Ombudsman’s Determination
Outcome
Mr Y’s complaint against the Trustee and Aon is partly upheld, but there is a part of the complaint I do not agree with.
Railways Pension Scheme (PO-16067)
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Cornhill Management FlexMax SIPP (PO-13706)
Ombudsman’s Determination
I do not uphold Mr E’s complaint and no further action is required by Cornhill.Outcome
My reasons for reaching this decision are explained in more detail below.
Trafalgar House Pension Trust (PO-11427)
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Prudential Platinum Pension (PO-12852)
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by Nomenca / NM Group.
My reasons for reaching this decision are explained in more detail below.
Friends Life Pension Plan (PO-16427)
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by Friends Life
My reasons for reaching this decision are explained in more detail below.
Local Government Pension Scheme (PO-15392)
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by NYPF.
My reasons for reaching this decision are explained in more detail below.
Principal Civil Service Pension Scheme (PO-18061)
Ombudsman’s Determination
I do not uphold Mr I’s complaint and no further action is required by the Cabinet Office or MyCSPOutcome
My reasons for reaching this decision are explained in more detail below.
Lloyds Bank Pension Scheme No.2 (PO-16468)
Ombudsman’s Determination
Outcome
- Mr L’s complaint against Equiniti Limited and Lloyds Banking Group Pensions Trustees Ltd is partly upheld, but there is a part of the complaint I do not agree with.
NHS Pension Scheme (PO-17167)
Ombudsman’s Determination
Outcome
Dr L’s complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with.
Aviva Section 32 (PO-16395)
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Friends Life Personal Pension Plan (PO-17643)
Ombudsman’s Determination
Outcome
Mr Y’s complaint is upheld and Friends Life shall pay him £500 in respect of distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.