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TPO Chair vacancy now live on Public Appointments Website
The Department for Work and Pensions is looking to appoint a permanent Chair for The Pensions Ombudsman.
COVID-19 and your pension
The Pensions Ombudsman (TPO) has partnered with six other pensions bodies* to create a useful guide entitled “COVID-19 and your pension – where to get help”.
The Pensions Ombudsman appoints Chief Operating Officer
Today, we are pleased to announce the appointment of our new Chief Operating Officer, Alex Robertson.
Mercury Provident Pension Scheme (PO-20306)
Ombudsman’s Determination
Outcome
Mrs N’s complaint against the Trustee is partly upheld.
The Trustee shall pay Mrs N £500 in recognition of:
The Royal Bank of Scotland Group Pension Fund (CAS-29834-F1X1)
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by the Trustee.
Health and Social Care Pension Scheme 2015 (PO-27692)
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by HSC Business Services Organisation.
South Yorkshire Probation Service (CAS-30815-D1W9)
Ombudsman’s Determination
Outcome
I do not uphold Ms S’ complaint and no further action is required by GMPF.
My reasons for reaching this decision are explained in more detail below.
National Grid UK Pension Scheme (PO-19921)
Ombudsman’s Determination
Outcome
I do not uphold Mr O’s complaint and no further action is required by the Trustee.
Yorkshire & Clydesdale Bank Final Salary Scheme and Bradford & Bingley Staff Pension Scheme 1991 (PO-25899)
Ombudsman’s Determination
Outcome
Mr N’s complaint is upheld against the Bradford & Bingley Trustees and to put matters right:
The Former Dock Workers Pension Fund (PO-28609)
Ombudsman’s Determination
Outcome
I do not uphold Mr K’s complaint and no further action is required by the Trustee.
Principal Civil Service Pension (PO-24017)
Ombudsman’s Determination
Outcome
Mr L’s complaint against CMA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) CMA shall pay Mr L £500 for the significant distress and inconvenience caused.
Local Government Pension Scheme (PO-21634)
Ombudsman’s Determination
Outcome
I do not uphold Mrs E’s complaint and no further action is required by the Council.
My reasons for reaching this decision are explained in more detail below.
Friends Life Pension Plan (PO-16427)
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by Friends Life
My reasons for reaching this decision are explained in more detail below.
Lloyds Bank Pension Scheme No.2 (PO-16468)
Ombudsman’s Determination
Outcome
- Mr L’s complaint against Equiniti Limited and Lloyds Banking Group Pensions Trustees Ltd is partly upheld, but there is a part of the complaint I do not agree with.
NHS Pension Scheme (PO-17167)
Ombudsman’s Determination
Outcome
Dr L’s complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with.
Aviva Section 32 (PO-16395)
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.