Mr Harley has made a complaint against Trustee Mr Anthony Singleton. He says that Mr Singleton failed to co-operate with requests to sign a claim form, which would have allowed him to purchase a Legal & General annuity, via Zurich. And as a result of Mr Singleton’s …

Mr Lupton complains that he was forced to transfer his funds under the Plan to a new investment platform with insufficient time to seek advice or transfer out of the Plan to a scheme of his own choice. He says the transition of investments has resulted in a f …

Mr Gregory complains that when he transferred from the Mott MacDonald Defined Contribution Plan (MM DC Plan) to the Mott MacDonald GPP, Friends Life failed to explain that his transfer value would be invested in accordance with his ongoing monthly contributions and would not replicate his existing underlying investmen …

Subject

Mr Brown complains that he was not informed that the with-profits fund in which the Plan was invested had been closed to new business.

The Pensions Ombudsman’s determination and short reasons

The complaint should not upheld against Royal London because there was at the time no regulatory or other requirement to inform Mr Brown that the with-profits fund had closed to new business.

Subject

Mr Butler complains that Friends Life, the administrators of the Plan, failed to carry out his instructions as he had expected and they also provided him with misleading information.

The Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld as Mr Butler was not given any reason to think that his previous investment instructions were reversed, nor was he given any misleading information.

Subject

The Church says it was not informed of the implications of enrolling a part time minister into the Fund in 2007 and disputes the fairness of the consequences.

The Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld against the Trustee or the Union. They have correctly interpreted the legislation as potentially imposing liability on the Church and were not responsible for the liability arising.

Complaint summary

Miss Gibson complains that the Trustees and Fidelity failed to adequately inform her of the actions which she had to take within prescribed timescales in order to transfer the benefits   available to her from the Fund to a new pension arrangement before they were lost.

Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against the Trustees and Fidelity because I consider that the Fund literature which Miss Gibson received did set out clearly what she had to do in order to transfer her benefits.

Complaint summary

Mr Atkinson complains that Hornbuckle Mitchell Group Ltd (HMGL) failed to complete a transfer of funds between two US dollar (USD) bank accounts held in the SIPP on a timely basis. He says that he has suffered a considerable financial loss as a consequence of the delay because he could not use these funds to purchase US stocks at the end of December 2013.

Subject

Mrs Harris complains that:

Subject

Mr Nower complains that AEGON failed to act on his faxed instruction to take up the HSBC share rights issue.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint cannot be upheld against AEGON because Mr Nower did not contact Capita to enquire whether they received his fax and he took no further action after he sent the fax until two years later.