Mrs Condell complains that Standard Life has paid her pension from the Fund from July 2005 to March 2012 into a wrong bank account. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against Standard Life. They acted reasonably in the circumstances …

Mr and Mrs Lander’s complaints against Hornbuckle Mitchell are that they: allowed loans to be made between the Scheme and Enmail Ltd (the Employer) without ensuring that the correct documentation and security was in place; failed to register the Scheme with the Pensions Regul …

Mr Millham complains that Pointon York mishandled his SIPP investment which has led to him incurring a financial loss. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against Pointon York because it was not their responsibility to select …

Mr Grace complains that maladministration by Origen Financial Services Limited (Origen) caused him injustice, resulting in a financial loss. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against Origen because the amount of compensation i …

Mr Hattersley has complained that: IPS misrepresented its relationship with the formerly associated IFA on whose advice he relied when buying the Keydata Secure Income Bond (Keydata SIB” his self-invested personal pension (SIPP” lost approximately £30 …

Mrs Hattersley has complained that: IPS misrepresented its relationship with the formerly associated IFA on whose advice she relied when buying the Keydata Secure Income Bond (Keydata SIB” her self-invested personal pension (SIPP” lost approximatel …

Mr Taylor complains about Alliance Trust because The charges levied are unfair; and They have failed to deal with matters satisfactorily The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be partially upheld against Alliance Trust because there have been some admini …

Mr Tonks alleges that as a consequence of unacceptable delays on the part of Standard Life in effecting a transfer of his share of the Scheme assets to a self-invested personal pension (SIPP) he has incurred additional costs and also suffered a loss of investment income in the SIPP. The Deputy Pensions Ombudsm …

Subject

Mr Dawson has complained that Alliance Trust Pensions Limited failed to contact him before 4 July 2008 to let him know what further income could be taken during the 2007/08 plan year.  As a result, Mr Dawson did not draw his maximum income in the 2007/08 plan year.

Mr Dawson says the injustice he has suffered is a loss of income of £43,790. To put the matter right, he is seeking £43,790 together with interest.

Subject

Mr Watts’ complaint against Equitable Life and the Cabinet Office, the administrators and managers of the Scheme respectively, is that delays were caused in the transfer of his AVC funds to Legal and General causing him a financial loss.