Ombudsman’s Determination

Outcome

Mr Smith’s complaint is that his benefits in respect of his membership of the Eagle Trust PLC 1998 Pension Scheme (the Eagle Trust Scheme) were mislaid when he joined the Somers Clarkes 1991 Pension Scheme (the Somers Clarkes Scheme) The Pensions Ombudsman’s determin …

Mrs Ward complains that the Trustees have wrongly refused to pay her a deferred pension in excess of her Equivalent Pension Benefit (EPB) from the Scheme on normal retirement. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld aga …

Mr Muir complains that his pension was incorrectly calculated. The Pensions Ombudsman’s determination and short reasons The complaint should be not be upheld as the offered to pay Mr Muir the correct amounts. DETAILED DETERMINATION Material Facts The history of Mr Muir’s scheme members …

Mr Muir complains that he was improperly refused benefits that he had been promised. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld as Mr Muir’s benefits were restricted by HM Revenue and Customs regulations. DETAILED DETERMINATION Material Facts Mr Muir was employed by F …

Mr R Davies has brought a complaint on behalf of his brother (Mr C Davies) regarding the closure of the above policy. He has complained that the policy was improperly ceased in 1994. The Pensions Ombudsman’s determination and short reasons The compl …

Mr Gilbert complains that he has been unable to trace his contracted out benefits accrued from 6 April 1989 to 22 August 1997. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Zurich Assurance Ltd (Zurich) because …

Mr McGarry complains that Buck Consultants and the Trustees have not paid him the pension that he believes he is entitled to. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should b …

Mr Smith has complained that his entitlement under the Scheme has been lost. …

Subject

Mr Barnes’ complaint against MyCSP, the Scheme administrator, and his former employer the NPG is that his request to change his election for a refund of contributions to a transfer value to his stakeholder pension plan was refused and he had experienced delays in the process that prevented him from changing his election.