Ombudsman’s Determination

Outcome

I do not uphold Mr I’s complaint and no further action is required by the Administrator or the Trustee.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that he has been refused a Tier 2 ill health retirement pension (IHRP).

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by BASF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that BASF has refused to grant him a Severe Incapacity pension.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee as there is no remaining injustice to be put right.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Council, the School or the Authority.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by James Hay.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E says:-

• James Hay has failed to properly administer the SIPP. It gave him no bank account details so rent from the SIPP’s property could not be paid in. As a consequence, rent arrears have built up which he is unable to now pay.
• He wants clarification that James Hay’s fees are justified.

Ombudsman’s Determination

Complaint Summary

Mrs S has complained that she was not awarded an unreduced pension on being made redundant in 2015. She considers this to be contrary to the Scheme rules.

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Curtis Banks.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that CB did not inform her that a transfer to Hargreaves Lansdown was not able to proceed.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by either the Trustee or Towers as there is no outstanding injustice to be remedied.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that Towers failed to provide full information about his pension. Mr E says the details Towers did provide were misleading and inaccurate, and caused him to incur £1,000 in unnecessary fees relating to advice on a transfer.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by PL.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that due to the incorrect retirement quotation he received from PL, he made the decision to retire. He further complains that if PL had provided him with the correct values he would have continued to work until age 70.