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Health and Social Care Pension Scheme 2015 (PO-27692)

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Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by HSC Business Services Organisation.

Complaint summary

Mrs N has complained that she has been awarded a pension and lump sum at a level significantly below that which she was expecting on her retirement on the grounds of ill health. She has complained that the information she was provided with by HSC BSO was incorrect and incomplete.

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