Mr Richards says that James Hay conducted a post A-Day Conversion Review of his income drawdown arrangement after 6 April 2006, but before he made his annual income withdrawal in June 2006. The effect of this was that he used a greater proportion of his Standard Life …

Mrs Leehane’s complaint is that SPFO failed to inform her of the full effect that re-employment within local government would have on her Compensatory Added Years (CAY) pension and lump sum awarded on her retirement in 1997. The Pensions Ombudsman’s determination and …

Mr Harlow’s complaint against Artemis is that he has been wrongfully denied an unreduced early retirement pension following his redundancy to which he is entitled. He also complains that Artemis: gave him repeated assurances that his enhanced pension rights on redund …

Mrs Earle complains that the Trustee Board failed to follow the directions given by the Pensions Ombudsman in his Determination dated 24 November 2009. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against because the decisio …

Mr Ryan has complained about Zurich taking too long and failing altogether to forward HMRC rebates to his new provider. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Zurich because: They did not forward a rebate on in good time; anothe …

Essentially, Sir Peter Gershon’s complaint is that James Hay (as trustee and administrator of the Plan) and Fidelity (carrying out an act of administration in relation to the SIPP) delayed the completion of an investment instruction. The Deputy Pensions Ombudsman’s determination and short re …

Mr Howell has complained that he was not advised that Singer UK had gone into administration or that the Scheme was not fully solvent. Mr Howell says that, had he been provided with this information, he would have moved to the North East of England and subsequently had to move bac …

Mr Wilson has complained that the Trustee and JLT provided incorrect information and incomplete transfer values and failed to keep adequate records of his AVC. As a consequence, Mr Wilson says that his transfer was not completed in a timely manner. The Deputy Pension …

Mr Pointer’s complaint is that Arbuthnot Pension Trustees Ltd (APT) the Scheme’s administrator and professional trustee, failed to advise or inform him of the true financial position of Commercial Property Investment Group (CPIG) and allowed the reinvestment (in 2005) of his matured loan not …

Mr Verity complains that Teachers’ Pensions: failed to provide adequate literature to him clearly explaining the abatement rules applying when a Scheme member retires partway through a financial year; incorrectly apportioned his salary of reference when assessing whether his TPS pension should be abated following hi …