Ombudsman’s Determination

Outcome

The complaint is not upheld because there was no absolute commitment to pay the higher rate of increase and Smiths has acted in accordance with the Rules. 

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by the Society.  

Ombudsman’s Determination

Outcome

Mr Clarke has complained about the basis of pension increases changing from the Retail Prices Index (RPI) to the Consumer Prices Index (CPI) He says that the SPVA, the Scheme managers, did not inform him when he left service that this was a possibility. The Pensions Ombudsman’s determination …

Mr Swithenbank complains that published information and practice in relation to the Plan suggests that pensions in payment will increase at least in line withthe Retail Prices Index (RPI) But, a change has been implemented to replace RPI with the, potentiall …

Mr Frost complains that increases in his pension benefits, which he previously understood would be based on the Retail Prices Index (RPI) will in fact be based on th …

Mrs Frost complains that increases in her pension benefits, which she previously understood would be based on the Retail Prices Index (RPI) will in fact be based on the Consumer Prices Index …

Mr Rothwell complains that increases in his pension benefits, which he previously understood would be based on the Retail Prices Index (RPI) will in fact be based on the Consumer Prices Index (CPI) that this amounts to maladministration or an error of law (or both) and that he will suffer fi …

Mr Stradwick complains that he was led to believe, from literature he was given, that his pension benefits would be increased in terms linked to the Index of Retail Prices (RPI) Relying on this, he took decisions to accept voluntary redundancy and contribute part of his lump sum to the Scheme. The Pensions Ombudsman …

Mr Houghton’s complaint is that the Trustees changed the measure used to calculate annual increases, from the Retail Price Index (RPI) to the Consumer Price Index (CPI) without prior consultation, and despite the fact that the Plan informatio …