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NEST (CAS-110507-R4S7)

Ombudsman’s Determination

Outcome

Miss R’s complaint is upheld and, t

Smart Pensions (CAS-109231-Q6Q9)

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to

NEST (CAS-113667-K1Y9)

Ombudsman’s Determination

Outcome

Miss K’s complaint is upheld and, to

Deborah Evans, Chair, reflects on her first month at TPO

In her first blog, Deborah Evans, TPO’s newly appointed Chair, sets out her thoughts on joining the organisation at such a pivotal time.

Universities Superannuation Scheme (CAS-106210-N1S5)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint an

Principal Civil Service Pension Scheme (CAS-66472-F0T4)

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint,

NEST (CAS-115430-D0R2)

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld in part

NEST (CAS-115908-F3P6)

Ombudsman’s Determination

Outcome

Miss E’s complaint is upheld and, to

Westerby Private Pension (CAS-58612-P1X1)

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and

BBC Pension Scheme (CAS-87715-D5W3)

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and

Selven Pension Scheme (CAS-45657-B7R7)

Ombudsman’s Determination

Outcome

Mr R’s complaint against Westbridge&

NEST (CAS-116920-Q6H0)

Ombudsman’s Determination

Outcome

Ms S’ complaint is upheld and, to pu

Lindab Limited Group Stakeholder Pension Plan (CAS-82642-K3R2)

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s compla

Police Pension Scheme 1987 Police Pension Scheme 2015 (CAS-68868-C0Y9)

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint, an

Local Government Pension Scheme West Sussex Pension Fund (CAS-121348-Z6R0)

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Counci

Record performance achieved as TPO sets out three-year roadmap to tackle rising demand

The Pensions Ombudsman (TPO) has today published its new three-year Corporate Strategy (2025-2028) and Corporate Plan for 2025/26, building on the record number of case closures last year and setting out a clear vision for the organisation as it tackles unprecedented demand for its services.