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Corporate Plan 2025-26
The Pensions Ombudsman (TPO) has published its 2025-26 Corporate Plan, which outlines key priorities and areas of work for the year.
Corporate Strategy 2025-28
The new Corporate Strategy sets out how we will further enhance our efficiency and work with the pensions industry to reduce the number of complaints that reach us.
Transparency June 2025
Our expenditure reports show all expenditure over £500 broken down by month - they are presented as a spreadsheet (CSV files).
NHS Pension Scheme (CAS-48733-H1L4)
Ombudsman’s Determination
Outcome
The complaint should not be upheld
NHS Pension Scheme (CAS-98583-X5P0)
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint.
Horizon Pension Scheme (CAS-72336-P3R0)
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and
TPO closes more cases than ever before
The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2024/25. During this period and following the successful implementation of its Operating Model Review (OMR) programme, TPO has closed more cases than ever before.
Annual Report and Accounts 2024/25
Our Annual Reports look at what we have achieved over the previous year and include performance data and summaries of investigations we have carried out over the year.
Principal Civil Service Pension Scheme (CAS-49707-Q5P1)
Ombudsman’s Determination
Outcome
I do not uphold Mr W’s complaint and
Firemen’s Pension Scheme 1992 (CAS-84083-M5S5)
Ombudsman’s Determination
Outcome
The complaint is upheld against the Authority b
Cobham Pension Plan (CAS-95920-X3H4)
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further actio
Teachers' Pension Scheme (CAS-96915-W7Q4)
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint, an
Unite Pension Scheme (CAS-110742-Z1H2)
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint, an
The Johnson & Johnson UK Group Retirement Plan (CAS-12388-L3Z2)
Ombudsman’s Determination
Outcome
Mr Y’s complaint is partly upheld an
Bic UK Pension Scheme (CAS-52136-P6D3 & CAS-52149-F8K1)
Ombudsman’s Determination
Outcome
The complaint is partly upheld