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Local Government Pension Scheme West Sussex Pension Fund (CAS-121348-Z6R0)
Ombudsman’s Determination
Outcome
Mrs N’s complaint against the Counci
Record performance achieved as TPO sets out three-year roadmap to tackle rising demand
The Pensions Ombudsman (TPO) has today published its new three-year Corporate Strategy (2025-2028) and Corporate Plan for 2025/26, building on the record number of case closures last year and setting out a clear vision for the organisation as it tackles unprecedented demand for its services.
Corporate Plan 2025-26
The Pensions Ombudsman (TPO) has published its 2025-26 Corporate Plan, which outlines key priorities and areas of work for the year.
Corporate Strategy 2025-28
The new Corporate Strategy sets out how we will further enhance our efficiency and work with the pensions industry to reduce the number of complaints that reach us.
Transparency June 2025
Our expenditure reports show all expenditure over £500 broken down by month - they are presented as a spreadsheet (CSV files).
NHS Pension Scheme (CAS-48733-H1L4)
Ombudsman’s Determination
Outcome
The complaint should not be upheld
NHS Pension Scheme (CAS-98583-X5P0)
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint.
Horizon Pension Scheme (CAS-72336-P3R0)
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and
TPO closes more cases than ever before
The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2024/25. During this period and following the successful implementation of its Operating Model Review (OMR) programme, TPO has closed more cases than ever before.
Annual Report and Accounts 2024/25
Our Annual Reports look at what we have achieved over the previous year and include performance data and summaries of investigations we have carried out over the year.
Principal Civil Service Pension Scheme (CAS-49707-Q5P1)
Ombudsman’s Determination
Outcome
I do not uphold Mr W’s complaint and
Firemen’s Pension Scheme 1992 (CAS-84083-M5S5)
Ombudsman’s Determination
Outcome
The complaint is upheld against the Authority b
Cobham Pension Plan (CAS-95920-X3H4)
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further actio
Teachers' Pension Scheme (CAS-96915-W7Q4)
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint, an
Unite Pension Scheme (CAS-110742-Z1H2)
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint, an