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Pilots' National Pension Fund (CAS-55231-T8P5)

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Tr

Fitting volunteering around other commitments - A blog by Tracey Valentine

Have you ever thought about being a volunteer but been hesitant because you’re not sure how much of a commitment it will be in terms of time and effort? Don’t let uncertainty hold you back – volunteering is a really positive thing to do and it doesn’t have to take over your life.

Life in retirement as a volunteer for the Resolution Team - A blog by Mike Maule

It still gives me an immense feeling of satisfaction to receive feedback from those whom I endeavour to help. Even those whose complaints are not upheld are invariably grateful for the help our team offer. If you do decide to join then take it from me, you will never regret it.

Celebrating Volunteers' Week - A blog by Kurt Sanger

This week it’s Volunteers’ Week. To celebrate, we’ll be sharing testimonials from current volunteers and shining a light on their excellent work.

NEST Pension Plan ( CAS-75445-R4X4)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and,

The Members of the Senedd Pension Scheme (CAS-67796-N8R4)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complai

Prudential Personal Pension Plan (CAS-45689-F6H6

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complain

Operating Model Review - A blog by Robert Loughlin

In this blog, our Chief Operating Officer Robert Loughlin, reflects on his first three months in post and talks about our ‘root and branch’ operating model review, including some of the ideas we have for reducing our waiting times and improving the service we offer to our customers.

NEST Pension Plan (CAS-111953-P0L3)

Ombudsman’s Determination

Outcome

Mrs L’s complaint is upheld and

NHS Pension Scheme (CAS-63106-F3Z0)

Ombudsman’s Determination

Outcome

Ms T’s complaint is partly uphe

Local Government Pension Scheme (CAS-37578-F3C8)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complain

Armed Forces Attributable Benefits Scheme (CAS-42822-S9N0)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complai

ReAssure Personal Pension Plan 1 (CAS-56375-S2T3)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint

NEST (CAS-63094-L7R3)

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld and,

ReAssure Stakeholder Plan (CAS-92910-F5R5)

Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssur

Local Government Pension Scheme & Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Ombudsman’s Determination

Outcome

I uphold part, but not all of t