Miss Farrar complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) Some of the issues before me might be seen as complaints of maladministration while others can be seen as disputes of fa …

Mr Clark alleges there was delay by Mercer in providing him with a valuation of his fund and retirement quotations; delay in the actual transfer of his fund; and a distinct lack of assistance with respect to the procedure and documentation necessary for the transfer. Co …

Mr Amos complains of the failure of HM Customs and Excise to allow maximum payment of additional periodical contributions. He claims this has caused financial loss to him and also seeks compensation for the distress and inconvenience he has suffered. Some of the issue …

Mrs Eldridge alleges maladministration by Scottish Equitable in its capacities as manager and administrator of the Sc …

Mrs Small is concerned that Teachers’ Pensions/DfEE’s decision to cease to pay her widow’s pension from the Scheme when she remarried is in breach of her Human Rights. Mrs Small also says that Internal Dispute Resolution (IDR) procedure did not comply with the H …

Mr Hill originally had six retirement annuity policies (RAPs) with NFU. In 1994 he transferred five of these to a personal pension plan (policy no. 08092636) However, from 1998 onwards NFU sent Mr Hill bonus statements and quotations in respec …

Ms Cyrus has made a number of allegations against the ES and the DfEE. Principally, these relate to the consideration of her eligibility for Retrospective Ill Health Retirement (RIHR) or the Early …

Mr Gordon’s employment with Lothian Buses plc was terminated in October 2000. He considers that his employment was terminated ‘in the interests of efficiency’ and that he is entitled to a pension under Regulation 25 of The Local Government Pension Sc …

Mr Herburrun says he was told before he took voluntary redundancy that he would receive an enhanced pension. He believes that, under the Rules of the Scheme, he is entitled to (but has not received) an enhancement of 1 year for every 5 years he has been in the Scheme. Some of the issues before m …

Mrs Richards complained about a decision by the Council to refuse her application for early payment of her Scheme pension on compassionate grounds, because she considered that the grounds for refusal were principally financial. She also complained of failures by the Council to repl …