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NatWest Group Pension Fund (formerly Royal Bank of Scotland Group Pension Fund) (CAS-102084-N1D3)

Ombudsman’s Determination

Outcome

The complaint should not be upheld because the Truste

LV Personal Pension Scheme (CAS-93753-Y7R6)

Ombudsman’s Determination

Outcome

I do not uphold Mr S' complaint and no further action

Fraser Douglas Marketing Limited Retirement Benefit Scheme (CAS-70319-T7R0)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y's complaint, and no further acti

Aegon Stakeholder Plan (CAS-70911-G6X6)

Ombudsman’s Determination

Outcome

The complaint is partly upheld again

ReAssure Number One Personal Pension Scheme (CAS-57836-Q8V0 / CAS-65270-J9S3)

Ombudsman’s Determination

Outcome

I do not uphold Ms DN and Ms YEN’s c

Rothesay Life Limited Pension Annuity (CAS-45352-J8N8)

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint an

Alloy Sales Limited Executive Pension Scheme (CAS-49148-R5W6)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to pu

Operating Model Review: Reflections on our achievements this year

In the latest in our series of blogs, The Pensions Ombudsman, Dominic Harris, reflects on the organisation’s progress over the last year and updates on the latest developments on our Operating Model Review. He also shares more about our focus on older complex cases, as well as our lead case approach – both examples of how we’re tackling our high caseload. 

Judicial Pension Scheme 2015 (CAS-76105-K4V1)

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld in p

ExxonMobil Pension Plan (CAS-79622-T6S2)

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complain

Curtis Banks Universal SIPP (CAS-38697-T1F1)

Ombudsman’s Determination

Outcome

Mrs Y’s complaint is upheld, an

Fidelity Retail Pension Scheme (CAS-82915-B7C0)

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and t

The Jackson Manvers Limited Executive Pension Scheme (CAS-45541-T0B3)

Ombudsman’s Determination

Outcome

The complaint is not upheld aga

Aegon Master Trust (CAS-125975-T8W4)

Ombudsman’s Determination

Outcome

I do not uphold Miss ED’s compl

NatWest Group Pension Fund (CAS-101153-R1R9)

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complain