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Operating Model Review - A blog on expedited decision-making by Dominic Harris

In the latest in our series of blogs, the Pensions Ombudsman, Dominic Harris, updates on the progress we are making with our Operating Model Review. He shares more about our plans to speed up decision-making by rolling out the use of Expedited Determinations to bring complaints to a close at earlier stages of our ‘customer journey’.

Teachers' Pension Scheme (CAS-97837-M9N2)

Ombudsman’s Determination

Outcome

The complaint is upheld and to

NEST Pension Scheme (CAS-110440-G7Q3)

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and,

Stagecoach Retirement Savings Plan (CAS-60196-Q5T2)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complain

True Potential Investment Personal Pension (CAS-101371-S3B1)

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and,

NEST (CAS-110538-D3V0)

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld and,

NEST (CAS-112570-K9X9)

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld an

NHS Pension Scheme (CAS-13448-Y7N1)

Ombudsman’s Determination

Outcome

Local Government Pension Scheme (CAS-68834-K0G7)

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the C

Collegia Pension Scheme (CAS-112253-M4Q5)

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and,

NEST (CAS-116729-V8D2)

Ombudsman’s Determination

Outcome

Mr S’ complaint is upheld and,

NEST (CAS-116871-T5K2)

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and,

Aegon Section 32 buy-out Plan (CAS-32614-N3Z2)

Ombudsman’s Determination

Outcome

Mr D’s complaint against Aegon

Credit Suisse Group (UK) Pension Fund (CAS-87507-L4G3)

Ombudsman’s Determination

Outcome

I uphold part, but not all, of