Mrs Holt complains of maladministration by Lancashire Constabulary (the Scheme managers) in that she was misled by Lancashire Pension Services (the Scheme administrators) when they informed her that she was entitled to a cash lump sum on her 60th birthday. On the basis of this information, M …

Mr Ayre’s complaint is that following an Open Market Option (OMO) application, Prudential transferred his pension to Canada Life before the specified date of 1 April 2011which resulted in a lower lump sum and pension than he would have received had the payment been made on 1 April. The Pensi …

Mr Cassidy’s complaint about Stagecoach North East, his former employer, and South Tyneside Council, the administering authority, is that they failed to award ill health early retirement pension benefits. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld …

ERYC, as Administrating Authority in respect of the Scheme, incorrectly advised Mr Worby that he could defer taking his entitlement from the LGPS beyond his 60th birthday. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld …

Mr Taylor says that the Trustees and Reuters did not make him aware prior to his retirement that he had the option convert his pension at a fixed exchange rate from sterling to euros. In addition, they will not now allow his pension to be converted from sterling to e …

Mr Lillie complains that his late wife’s records were not transferred in 2002 and she was not informed of the change of administration arrangements, which led to delays when dealing with her application for ill health early retirement benefits. The Pensions Ombudsman …

Mr Carpenter says that he has suffered a currency loss because Scottish Widows delayed the transfer of his funds to an overseas provider. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Scottish Widows because, due to their delay, Mr Carpenter …

Mrs Ainley’s complaint concerns the consequence of incorrect guidance that was issued by Cabinet Office and applied by Xafinity Paymaster when calculating a pension sh …

Mr Ecart’s complaint is that, following his redundancy, the Company refused to allow him to take his entitlement from the Scheme early without …

Mr Doughty complains that the MPA, his previous employer unfairly reduced his injury benefit in 2007 and that following his appeal the MPA refused to refer his case back to the Police Medical Appeal Board ( PMAB) under Regulation 32(2) The Deputy Pensions Ombudsman’s …