Mrs Swallow believes that she should have been awarded an ill health early retirement pension when her contract of employment was terminated in April 1993. She was granted early release of her …

Mrs Pearce complains that her pension was improperly stopped and she was sent demands for a refund of overpayment. Some of the issues before me might be seen as complaints of maladministration while others can be seen as disputes of fact or law and indeed, some may be both. I have ju …

Miss Totty complains that payment of her ill health early retirement (IHER) pension should not have stopped and she is not liable to repay overpayments of pension. The Ombudsman’s determination and short reasons The c …

Mrs Rumsey says that she expected Hillingdon to exercise discretion in her favour and award her with 6 years and 243 days of added years when she retired after being made redundant, in accordance with her redundancy n …

Mr Algie and Mr Harrop complain that since 2002 Nalco has failed to grant pension increases under the Plan as had been the case before their mandatory transfer to the Plan. They also say that the Trustees have a duty to pursue the matter in t …

Mr Simpson complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. He also alleges that the sales representative specifically advised against the alternative option of purchasing past …

Mr Huett’s complaint is that the Trustee has provided him with a transfer value calculated by reference to a less favourable accrual rate than he believes he is entitled to. He says that he wa …

The Applicant’s complaints are that SLTC: Failed to disclose “secret, initial” charges, and the loss of benefits to members as a consequence of the misappropriation of monies from the trust funds. The Applicant has said he believed that charges were mad …

Mr Aspa’s complaint is that City Trustees: delayed in transferring the funds from the SSAS to a self invested personal pension (SIPP) with Hargreaves Lansdown; refused to waive their fees for August and September 2007, despite earlier advice that they would do so; incorrectl …

Mrs Franklin’s complaint (as summarised by my office in October 2007) is that her two employers’ pensions from the TPS have not been calculate …